Stress Management Information
Army Ranger Reveals How to Control Corporate Stress
"Adopting the right attitude can convert a negative stress into a positive one." Hans Selye - the "father of stress" and founder of the Canadian Institute of Stress.
Five Secrets to Gaining Credibility with Your Team
Towers Perrin, the corporate benefits consulting firm, surveyed over 1000 American workers and found the following:
Five Leadership Secrets for Challenging Times
We consistently face new and ever growing challenges in the workplace such as reorganizing, downsizing, and “left out sizing.” We are faced with the question, “How do we lead in this storm of change” It may seem difficult at times and the decisions we make define our short-term and long- term outcomes. I will share with you five leadership techniques guaranteed to keep you on track during these difficult times.
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back to the store again.
Leave Your “Buts” Behind for Great Customer Service
How many times have you heard something similar to this in a customer service situation
Check Yourself for Outstanding Customer Service
Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that, while waiting on line, the service was poor. The line moved slowly, the counterperson was disinterested in what she was doing…and it showed. It was not a pleasant customer experience.
Ten Customer Service Secrets to Win Back Customers
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch.
Delegate to Accelerate Success!
Recently on the television reality show, The Apprentice, Donald Trump would give the ultimate winner the dream job of working for him, running one of his divisions and earning $250,000 per year. On the final episode, the choice came down to two candidates, Bill Rancic and Kwame Jackson, for the “ultimate” job. Both were very qualified. Bill Rancic was the owner of a successful Internet cigar business grossing over one million dollars a year, and Kwame Jackson was a graduate of Harvard Business School and most recently worked for the prestigious Wall Street investment house, Goldman Sachs, as an Investment Manager.
The Cat in the Hat Will Help You Get Your Point
Dr. Seusss "The Cat in the Hat" Will Help You Get Your Point Across! Yes you can, here is the Plan Copyright © 2004 Ed Sykes. All rights reserved
How Appetizing is Your Feedback
Recently, I was watching a rerun of the successful television show, The Cosby Show. The patriarch of this professional family He is a doctor and his wife is a lawyer. played by Bill Cosby, was just told by his college-bound daughter that the boyfriend she brought home to meet him was really her fiancé. He was disappointed with the news. Disappointed not in the young man or what he did he was a “maintenance engineer”, but in the way he was told about this engagement.
Getting Back to Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know this simple trip would turn into such an adventure.
The Secret To Beating Tiger Woods At Golf … And, Its Correlation To Success In Business!
The game of Golf, although difficult to master, can nevertheless be narrowed down to three fundamental disciplines: 1 The Power Game [Driving & Iron Play], 2 The Short Game [Finesse / Shots within 100 Yards] and 3 Putting.
Time Management Tips
This week were going to take a look at your time management skills. Most of us have to work, and the more you can do in the least amount of time, the better. Working smarter frees you up so that not only do you have a job, but you have balance in your life !
Success Tips for Small Business Owners
Running a small business requires many skills. However, to do this successfully you need to organize yourself first. Avoid procrastination - read the following and take action.
Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection - people.
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About.com Marketing
What's in a name? Success or failure.
Public figures and organizations spend a lot of time and money building up a name, and protecting that name. A name does more than identify you. It tells people who you are, what you do, and more than a little about how you do it. Your name differentiates you from your peers, peaks the interest of others, and invites inquiry -- if you do it right. ... Read Full Post
It may still be warm outside and you may not be ready for your 2010 summer to end, but if you are in ecommerce and you are planning to sell product to holiday shoppers this year it's time to start putting those holiday plans together. If you don't start now you are liable to get lost in the dust and your competitors will capture the sales that were meant for you. ... Read Full Post
I think the biggest mistake small businesses make in marketing is making everything so difficult for consumers to understand that they don't get it.
Small businesses often make the mistake of trying to compete with the "big dog" companies that have larger marketing budgets. I daily watch small businesses try to market like big companies, when in fact they've missed the core components that will get a person to buy their products or services. My first piece of advice is stop trying to compete with the "big dogs" - find your own niche and your own market and become one of the big dogs. ... Read Full Post
It's so easy for the confusion to begin when you start talking about advertising, marketing and sales. Truth is most individuals don't understand the difference. The good news is there is a difference and each of these components have a part to play in the success of a company. Today, I want to clear up the confusion. ... Read Full Post
I love that I learn from my contributing writer Guy Bergstrom. He's a public relations professional that gets it and makes things so easy to understand. For example, I'm often asked to speak at events and I love doing it, but I am always looking for ways to be more organized and even more effective. Guy must have understood my plight, because he recently wrote an article on how to organize a short speech on an index card. I love it. It's simple, it's effective and it's easy!
If you are needing to do a 3 to 5 minute speech in the upcoming weeks, I think you will find his advice very helpful - you won't want to miss this. Guy shows you how to focus on the meat of the speech and organize it so that your audience gets value out of the time you spend with them. Learn how to divide your speech into three parts on an index card. If you are not doing a speech soon bookmark it I promise you'll be glad that you did.
Marketing is changing and if you are stuck in the old patterns of marketing you may be taking your business down a destructive path. Consumers want more engagement and interaction from those that they buy from. Our consumers have faced an overstimulation of marketing messages over the last several years and now in order to get their attention you must do something different. ... Read Full Post
I started in the online world nearly 13 years ago. I will tell you that back then businesses saw online marketing and ecommerce as an option, not a necessity. That's changing and it's changing at a rapid pace. The businesses that were early adopters of the online marketplace reaped the benefits, but now they are seeing many of their competitors sneak up behind them and sometimes even stealing a part of the market share that they have built over the years. These businesses can't be surprised after all their competitors have started to realize the value in ecommerce with 94% of people shopping online. ... Read Full Post
Mobile marketing sounds exciting. It's another way to for us to reach consumers and perhaps the best way, since most of us are never 10 feet away from our cell phone.
Frequently, discussions regarding SMS and mobile applications surround us, but what's the best way to break into the realm of mobile marketing?
I had the same question, so I called up Mike Craig at Ruxter Mobile Marketing, located in Kansas City, and bribed him to sit down with me for a cup of coffee so that I could get the answers many of you are seeking.
Mobile marketing seems out of reach for some, and the thought of the potential cost can make many of us shy away from it, but don't. At least don't until you hear what Mike has to say about mobile marketing. After you've read my interview, I think you will have a clear picture as to whether mobile marketing is for you, and you'll have an idea of what it will take for it to be successful. Learn the basics of mobile marketing for the small to medium size business.
It is true we all make mistakes, but are you making marketing mistakes that are costing your company hundreds if not thousands of dollars? There are common marketing mistakes that companies make in every marketing campaign. They are so common that they almost always go unidentified. Learn what the top 5 marketing mistakes that businesses continually make are and how you can avoid them. Common Marketing Mistakes
Are you over communicating with your clients and customers? This is becoming more of a problem as new communication tools are introduced to our companies. We are using email, Twitter, LinkedIn, Facebook and RSS Feeds. Have you ever considered how many messages you are sending out using all these marketing vehicles? It may be time to consider that while technology has made us more efficient perhaps it has also made us less effective. ... Read Full Post
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RELATED ARTICLES
Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection - people.
Stress and Depression are Killing Us!
A short generation ago, families could set their watch by the time the father got home from work each day. My dad always walked through the front door at precisely 6 PM and supper was served at 6:10. We’d all sit around the table discussing the events of the day and then go out on the street to spend time with the neighbors when the kitchen chores were done.
7 Solutions for Practical Stress Management
Stress is amazingly persistent, even seductive. We get used to feeling tight and tense. Though positive thinking has its place, unless it is backed up by practical wisdom it tends to get overwhelmed and fade away.
Is A Career a Calling or Choice
How much of our career path is destiny and how much is free will In my opinion, it is 50/50. We are given a life map at the beginning of our lives, and there are things we are meant to learn, people we are meant to meet, work we are meant to perform. But many of us are not tuned into ourselves and the signs that are presented to us. We often miss important information, and miss out on those lessons, people, and jobs.
5 Steps to Raising an Optimistic Child
I had just completed a session with 17-year old Julie who suffered from severe depression. Julie believed she was a total failure and would never be able to change anything in her life. Julie also felt all her shortcomings were her own fault.
How to Set Boundaries and Say No
We are constantly bombarded daily with requests for our time. While helping others can be very rewarding, at the same time we can feel distraught about constantly obligating ourselves to others while not fulfilling our own needs. We can feel distressed about constant commitments to do things we simply don’t have the time, energy or desire to do.
Five Leadership Secrets for Challenging Times
We consistently face new and ever growing challenges in the workplace such as reorganizing, downsizing, and “left out sizing.” We are faced with the question, “How do we lead in this storm of change” It may seem difficult at times and the decisions we make define our short-term and long- term outcomes. I will share with you five leadership techniques guaranteed to keep you on track during these difficult times.
Ten Techniques for Motivating Others through Chaos
Here are ten techniques for motivating your employees to succeed during chaos:
4 Steps to Assertive Communication
“Dr. Fiore,” my 42 year old married patient Mary began, “once again my family expects me to host Christmas dinner and I am simply too exhausted; what should I do”
What is a Career Anyway
A career is the sum total of all of your work-related contributions to society in a lifetime. This includes time and effort spent to provide goods, services, or benefit to others. A career includes paid, un-paid, volunteer, part-time, and full-time positions. Your career includes many life roles you may not think of: student, homemaker, babysitter, office worker, doctor, lawyer, etc. A career encompasses all the roles you play and duties you perform. You may have many jobs or positions that make up your career, but you only have one overall career. There are various career options in the modern world of work: Self-Employed, Organization Employed, or Project-Employed.
Time Management Tips
This week were going to take a look at your time management skills. Most of us have to work, and the more you can do in the least amount of time, the better. Working smarter frees you up so that not only do you have a job, but you have balance in your life !
How Optimism can Help – or Hurt – Your Marriage
Beth and Tom were happily married for over 25 years – no small feat in today’s world. At first, their friends could not understand how their marriage succeeded, due to numerous perceived shortcomings.
The 7 Stages of a Romantic Relationship
There are seven stages in a romantic relationship: avoidance, meeting, dating, breaking up, establishing exclusivity, commitment, and keeping the love you find. Each of these stages vary in length and intensity. At each stage, there are thoughts and feelings telling you what to do and when to do it. You need to learn to listen to your intuition in each stage, so that you can make smart decisions.
Getting Back to Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know this simple trip would turn into such an adventure.
How to Recognize Stress Before it Turns Into Anger
After a stressful day as a computer programmer, Jim pulled into his driveway. The children’s toys were scattered on the walkway to the house.
It’s the Most Wonderful Gift of the Year
It’s the most wonderful time of the year. As we deck the halls and fill the malls, we’re filled with anticipation, joy, and excitement. The holiday season is upon us, and it’s a special time we choose to show our appreciation and share our love with the special people in our lives. However, with all of the joy the holidays bring, this still tends to be one of the most stressful times of the year. Why
How Important Is It To Stand Apart From Others In An Interview And How Difficult Is It
Q: How important is it to stand apart from others in an interview and how difficult is it
Anger and Your Health: How Your Outlook Influences Health and Your Ability to Control Anger
The situation: Jane and Anthony have differing ways of viewing the world. Jane is a pessimist the glass is half-empty, while Anthony is an optimist the glass is half-full. These outlooks influence how they experience similar situations.
Success Tips for Small Business Owners
Running a small business requires many skills. However, to do this successfully you need to organize yourself first. Avoid procrastination - read the following and take action.
Change Your Inner Conversations to Control Your Anger
Every Holiday season Vicki found herself angry and silently seething at her older sister, Susie, and mother as they were merrily chatting about Susie’s successful life.
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