Stress Management Information
Army Ranger Reveals How to Control Corporate Stress
"Adopting the right attitude can convert a negative stress into a positive one." Hans Selye - the "father of stress" and founder of the Canadian Institute of Stress.
Five Secrets to Gaining Credibility with Your Team
Towers Perrin, the corporate benefits consulting firm, surveyed over 1000 American workers and found the following:
Five Leadership Secrets for Challenging Times
We consistently face new and ever growing challenges in the workplace such as reorganizing, downsizing, and “left out sizing.” We are faced with the question, “How do we lead in this storm of change” It may seem difficult at times and the decisions we make define our short-term and long- term outcomes. I will share with you five leadership techniques guaranteed to keep you on track during these difficult times.
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back to the store again.
Leave Your “Buts” Behind for Great Customer Service
How many times have you heard something similar to this in a customer service situation
Check Yourself for Outstanding Customer Service
Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that, while waiting on line, the service was poor. The line moved slowly, the counterperson was disinterested in what she was doing…and it showed. It was not a pleasant customer experience.
Ten Customer Service Secrets to Win Back Customers
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch.
Delegate to Accelerate Success!
Recently on the television reality show, The Apprentice, Donald Trump would give the ultimate winner the dream job of working for him, running one of his divisions and earning $250,000 per year. On the final episode, the choice came down to two candidates, Bill Rancic and Kwame Jackson, for the “ultimate” job. Both were very qualified. Bill Rancic was the owner of a successful Internet cigar business grossing over one million dollars a year, and Kwame Jackson was a graduate of Harvard Business School and most recently worked for the prestigious Wall Street investment house, Goldman Sachs, as an Investment Manager.
The Cat in the Hat Will Help You Get Your Point
Dr. Seusss "The Cat in the Hat" Will Help You Get Your Point Across! Yes you can, here is the Plan Copyright © 2004 Ed Sykes. All rights reserved
How Appetizing is Your Feedback
Recently, I was watching a rerun of the successful television show, The Cosby Show. The patriarch of this professional family He is a doctor and his wife is a lawyer. played by Bill Cosby, was just told by his college-bound daughter that the boyfriend she brought home to meet him was really her fiancé. He was disappointed with the news. Disappointed not in the young man or what he did he was a “maintenance engineer”, but in the way he was told about this engagement.
Getting Back to Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know this simple trip would turn into such an adventure.
The Secret To Beating Tiger Woods At Golf … And, Its Correlation To Success In Business!
The game of Golf, although difficult to master, can nevertheless be narrowed down to three fundamental disciplines: 1 The Power Game [Driving & Iron Play], 2 The Short Game [Finesse / Shots within 100 Yards] and 3 Putting.
Time Management Tips
This week were going to take a look at your time management skills. Most of us have to work, and the more you can do in the least amount of time, the better. Working smarter frees you up so that not only do you have a job, but you have balance in your life !
Success Tips for Small Business Owners
Running a small business requires many skills. However, to do this successfully you need to organize yourself first. Avoid procrastination - read the following and take action.
Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection - people.
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About.com Marketing
 You've seen them, those technical looking badges that are appearing everywhere. They are called QR codes, QR stands for "quick response." More than likely you are seeing at least one daily, perhaps in a magazine, on a billboard, flyer, business card or a sticker on a window.
... Read Full Post
 As consumers we love great deals, but do the social coupon offers make sense for small businesses?
For most businesses they are tempted to buy into social coupon sites like Groupon and Living Social. I've seen so many small businesses walk away after they have bought into the "social coupon craze" realizing they may have not only lost money, but diluted their brand. ... Read Full Post
Many businesses are trying to figure out how to use social media to grow their business and increase their revenue. The industries of restaurants and entertainment is no different.
I'm always surprised at how many of these businesses are not using social media marketing, but for most, it boils down to the lack of knowledge on how to use this new medium to create commerce in their businesses. Commerce won't come overnight; that I can guarantee you, but by getting involved and adopting social media as a way to engage and interact with your customers and patrons you will find that commerce will come sooner than later. ... Read Full Post
Are you using content to market your business?
Content is king. I know, you've heard it and if you haven't I'm afraid you've had your head in the sand and it's time to dig it out. It's true content is very important when it comes to marketing and I'm going to show you why. ... Read Full Post
Are you frustrated with the results that you are seeing from social media marketing? Did you ever stop to consider that maybe you are doing it wrong?
Over the last few years I've seen companies sign up for a Facebook account, a Twitter account, put their profile on LinkedIn and sign up for Google+ and they can't figure out why the sales are not pouring in. ... Read Full Post
Are you ready for Google to bring Your World to your search results?
I hope so, because that's what they announced today. Your World marks the third major move toward social search. Google's goal is to transform the search engine into a tool that not only understand content, understands people and relationships. ... Read Full Post
There are many things that go into a marketing campaign and it's important to make sure you have done your due diligence to ensure the campaign's success.
That due diligence includes identifying your target, conducting market research, and determining the best way to reach your target. In today's world planning a productive and successful promotional campaign is crucial, especially with the cut in marketing dollars that many of us are experiencing. ... Read Full Post
I think the biggest mistake small businesses make in marketing is making everything so difficult for consumers to understand that they don't get it.
Small businesses often make the mistake of trying to compete with the "big dog" companies that have larger marketing budgets. I daily watch small businesses try to market like big companies, when in fact they've missed the core components that will get a person to buy their products or services. My first piece of advice is stop trying to compete with the "big dogs" - find your own niche and your own market and become one of the big dogs. ... Read Full Post
I'm not psychic nor do I have a crystal ball, but I've made some marketing predictions I think you will not only find interesting, but you'll want to be aware of. I've been in marketing for the past decade and boy, have we seen some changes. We've gone from having our toe dipped into the interactive world while holding onto our traditional means of marketing with a death grip. I'm happy to say that is starting to change at a rapid pace. ... Read Full Post
Google+ - What's the Big Deal?
Use it.
Don't use it.
Dump Facebook for it.
No one is going to use it.
Are these some of the comments you've heard? You are not alone. ... Read Full Post
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RELATED ARTICLES
Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection - people.
Stress and Depression are Killing Us!
A short generation ago, families could set their watch by the time the father got home from work each day. My dad always walked through the front door at precisely 6 PM and supper was served at 6:10. We’d all sit around the table discussing the events of the day and then go out on the street to spend time with the neighbors when the kitchen chores were done.
7 Solutions for Practical Stress Management
Stress is amazingly persistent, even seductive. We get used to feeling tight and tense. Though positive thinking has its place, unless it is backed up by practical wisdom it tends to get overwhelmed and fade away.
Is A Career a Calling or Choice
How much of our career path is destiny and how much is free will In my opinion, it is 50/50. We are given a life map at the beginning of our lives, and there are things we are meant to learn, people we are meant to meet, work we are meant to perform. But many of us are not tuned into ourselves and the signs that are presented to us. We often miss important information, and miss out on those lessons, people, and jobs.
5 Steps to Raising an Optimistic Child
I had just completed a session with 17-year old Julie who suffered from severe depression. Julie believed she was a total failure and would never be able to change anything in her life. Julie also felt all her shortcomings were her own fault.
How to Set Boundaries and Say No
We are constantly bombarded daily with requests for our time. While helping others can be very rewarding, at the same time we can feel distraught about constantly obligating ourselves to others while not fulfilling our own needs. We can feel distressed about constant commitments to do things we simply don’t have the time, energy or desire to do.
Five Leadership Secrets for Challenging Times
We consistently face new and ever growing challenges in the workplace such as reorganizing, downsizing, and “left out sizing.” We are faced with the question, “How do we lead in this storm of change” It may seem difficult at times and the decisions we make define our short-term and long- term outcomes. I will share with you five leadership techniques guaranteed to keep you on track during these difficult times.
Ten Techniques for Motivating Others through Chaos
Here are ten techniques for motivating your employees to succeed during chaos:
4 Steps to Assertive Communication
“Dr. Fiore,” my 42 year old married patient Mary began, “once again my family expects me to host Christmas dinner and I am simply too exhausted; what should I do”
What is a Career Anyway
A career is the sum total of all of your work-related contributions to society in a lifetime. This includes time and effort spent to provide goods, services, or benefit to others. A career includes paid, un-paid, volunteer, part-time, and full-time positions. Your career includes many life roles you may not think of: student, homemaker, babysitter, office worker, doctor, lawyer, etc. A career encompasses all the roles you play and duties you perform. You may have many jobs or positions that make up your career, but you only have one overall career. There are various career options in the modern world of work: Self-Employed, Organization Employed, or Project-Employed.
Time Management Tips
This week were going to take a look at your time management skills. Most of us have to work, and the more you can do in the least amount of time, the better. Working smarter frees you up so that not only do you have a job, but you have balance in your life !
How Optimism can Help – or Hurt – Your Marriage
Beth and Tom were happily married for over 25 years – no small feat in today’s world. At first, their friends could not understand how their marriage succeeded, due to numerous perceived shortcomings.
The 7 Stages of a Romantic Relationship
There are seven stages in a romantic relationship: avoidance, meeting, dating, breaking up, establishing exclusivity, commitment, and keeping the love you find. Each of these stages vary in length and intensity. At each stage, there are thoughts and feelings telling you what to do and when to do it. You need to learn to listen to your intuition in each stage, so that you can make smart decisions.
Getting Back to Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know this simple trip would turn into such an adventure.
How to Recognize Stress Before it Turns Into Anger
After a stressful day as a computer programmer, Jim pulled into his driveway. The children’s toys were scattered on the walkway to the house.
It’s the Most Wonderful Gift of the Year
It’s the most wonderful time of the year. As we deck the halls and fill the malls, we’re filled with anticipation, joy, and excitement. The holiday season is upon us, and it’s a special time we choose to show our appreciation and share our love with the special people in our lives. However, with all of the joy the holidays bring, this still tends to be one of the most stressful times of the year. Why
How Important Is It To Stand Apart From Others In An Interview And How Difficult Is It
Q: How important is it to stand apart from others in an interview and how difficult is it
Anger and Your Health: How Your Outlook Influences Health and Your Ability to Control Anger
The situation: Jane and Anthony have differing ways of viewing the world. Jane is a pessimist the glass is half-empty, while Anthony is an optimist the glass is half-full. These outlooks influence how they experience similar situations.
Success Tips for Small Business Owners
Running a small business requires many skills. However, to do this successfully you need to organize yourself first. Avoid procrastination - read the following and take action.
Change Your Inner Conversations to Control Your Anger
Every Holiday season Vicki found herself angry and silently seething at her older sister, Susie, and mother as they were merrily chatting about Susie’s successful life.
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